A Better Call Center

QTS delivers secure and compliant data center infrastructures to clients around the world. QTS employs hundreds of call center experts, per year, to handle the growing demand of customers that need real-time support. I was hired to create micro-learning series around call center procedures and company compliance.




OSC Procedures – Telephone Curtesy

The OSC Procedures – Telephone Curtesy highlights the best practices for handling incoming calls.

OSC Procedure – Problem Solving

In this scenario-based training, learners review common issues from QTS customers and employees.

Avoiding Conflict of Interest

This course is an digital guide on how to avoid procedures that may not be in compliance with company policies.