In the midst of social distancing, Zaxby's Franchising, LLC needed to training new and existing store owners from home. While at Zaxby's, I was tasked with designing and developing virtual and in-person learning for company-wide procedures through on-site assessments and analytics. Responsibilities included: visiting store locations to identify inefficiencies, hosting virtual lessons via Zoom, converting printed procedures to videos, LMS management, and create 3d renderings.
Prior training around building sandwiches focused on memorizing the order in which ingredients were placed. Unfortunately, this was not a realistic experience. I illustrated individual ingredients and created an interactive lesson that allowed users to build sandwiches (correctly or incorrectly) to learn freely until they understand the process.
In 2021, Zaxby’s integrated a new software called Net-Chef into their store operates to record inventory. To train the staff, I created a series of videos to show the importance of the software as well as how to operate it’s functions. This was all made possible through creative storytelling.
